Aerco ProtoNode Gateway Rev 3 (with external LEDs) Manual de usuario descargar pdf (Pagina 35)

AERCO ProtoNode Gateway

User Manual

OMM-0080_0H AERCO International, Inc. • 100 Oritani Dr. • Blauvelt, NY 10913 Page 35 of 126

GF-129 Ph.: 800-526-0288 11/06/2014

CHAPTER 7: Troubleshooting Tips if the Unit is Not Working

7.1 Check Wiring and Settings

• No COMS on Modbus RTU side. If TX/RX is not flashing rapidly then there is a COM

issue on the Modbus side and you need to check the following things:

o Visual observations of LEDs on ProtoNode. See Section 7.4.

o Check baud rate, parity, data bits, stop bits

o Check Modbus device address

o Verify wiring

• Field COM problems.

o Visual observations of LEDs on ProtoNode. See Section 7.4.

o Visual dipswitch settings (using correct baud rate and device instance)

o Verify IP address setting

o Verify wiring

If the problem still exists, a log needs to be taken and sent to FieldServer. See Section 7.2.

7.2 Make a Log with the FieldServer Utilities using the FST Diag Utility

1) Once the log is complete, email it to support@protocessor.com. The log will allow us to

rapidly diagnose the problem.

2) Make sure the FieldServer utilities are loaded on the PC. You may download them from

here:

http://fieldserver.com/techsupport/utility/utility.php

Figure 7-1: ProtoNode Ethernet Port Location

3) Disable any wireless Ethernet adapters on the PC/Laptop.

4) Disable firewall and virus protection software.

5) Connect a standard cat5 Ethernet cable between the PC and ProtoNode.

6) The Default IP Address of the ProtoNode is 192.168.1.24, Subnet Mask is

255.255.255.0. If the PC and the ProtoNode are on different IP Networks, assign a static

IP Address to the PC on the 192.168.1.xxx network.

ProtoNode LER

ProtoNode RER

10/100 Base T

Ethernet

Connector

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Aerco ProtoNode Gateway Rev 3 (with external LEDs) Manual de usuario Pagina 35