Aerco ProtoNode Gateway Rev 3 (with external LEDs) Manual de usuario descargar pdf (Pagina 43)

AERCO ProtoNode Gateway

User Manual

OMM-0080_0H AERCO International, Inc. • 100 Oritani Dr. • Blauvelt, NY 10913 Page 43 of 126

GF-129 Ph.: 800-526-0288 11/06/2014

7.6 Troubleshooting Procedures for Connection Problems

• Confirm that the network cabling is correct.

• Confirm that the computer network card is operational and correctly configured.

• Confirm that there is an Ethernet adapter installed in the PC’s Device Manager List, and

that it is configured to run the TCP/IP protocol.

• Check that the IP netmask of the PC matches the ProtoNode. The Default IP Address of

the ProtoNode is 192.168.1.24, Subnet Mask is 255.255.255.0

1) Go to Start > Run.

2) Type in “ipconfig”.

3) The account settings should be displayed.

4) Ensure that the IP address is 192.168.1.xxx and the netmask 255.255.255.0

• Ensure that the PC and ProtoNode are on the same IP Network, or assign a Static IP

Address to the PC on the 192.168.1.0 network using the Remote User Interface Utility.

• If Using Windows XP, ensure that the firewall is disabled.

• Ensure that all other Ethernet cards active on the PC, especially wireless adapters are

disabled.

• Refer to the Field Server Troubleshooting Guide which can be found at

www/protocessor.com/downloads/ under documentation.

• Confirm that the network cabling is correct.

• If write values are lost from time to time, check that the timeout values for the ACS, BMS II,

C-More and the host system are compatible. Refer to Section 4.5 in this manual for more

information.

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Aerco ProtoNode Gateway Rev 3 (with external LEDs) Manual de usuario Pagina 43